Our Return Policy

Our Return Policy

Please contact us before returning any product. Email us at bookstore@globalawakening.com or call us toll free at 866-292-5364. International callers, please call 717-796-9866.

Any defective, incorrect, or damaged item may be returned within 30 days of receipt. We will gladly ship a replacement or reimburse you for your returned item.

Any item you are not satisfied with (not as expected, wrong size, etc.), if returned within 30 days of receipt and received in sellable condition, will be issued an exchange or a refund of merchandise cost only. 

CDs, DVDs, or other media may only be returned for refunds if unopened or defective. USBs and download cards are non-refundable.

NOTE: Any return that does not comply with the above policy will be subject to a significant restocking fee of 25%.

 

Ship your return to:

  • Global Awakening Online Store
  • Attention: Returns Department
  • 1451 Clark Street
  • Mechanicsburg, PA 17055

(Please ship via the U.S. Postal Service, UPS or FedEx.)

NOTE: If you have an invoice, please place a copy in the package upon return.

 

When returning items:

Please place defective or returning item(s) in a padded envelope, box, or other mailer making sure the items inside are properly protected and secure. Item(s) should not move around in package to prevent damaging the item during shipping.

Returns may be sent to our office at the address above via the U.S. Postal Service, using Media Mail if qualified or by UPS or FedEx. We recommend insuring your return.

Please allow 1-3 weeks for the return to be received and processed. An email confirmation will be sent once we receive your return or exchange.