Our Return Policy

International Customers: Please contact us before returning any product.

US & Canadian Customers:

Any defective, incorrect, or damaged item may be returned within 30 days of receipt via the U.S. Postal Service. We will gladly ship a replacement or reimburse you for your return item.

Any item you are not satisfied with (not as expected, arrived too late, wrong size, etc.), if returned within 30 days of receipt and received in sellable condition, will be issued an exchange or refund of merchandise cost only.

Imprinted items may not be returned for replacement or refund, unless imprint or item is defective.

Computer software, videos, CDs, DVDs, or other media may only be returned for refunds if unopened. If opened, they may be returned only for replacement of the same item.

Any return that does not comply with the above policy will be subject to a significant restocking fee, at our discretion.

Ship your return to:

Global Awakening Online Bookstore
Attention: Returns Department
1451 Clark Street
Mechanicsburg, PA 17055

(Please ship via the U.S. Postal Service, UPS or FedEx.)

When returning items:

Please place defective or returning item(s) in a padded envelope, box, or other mailer making sure the items inside are properly protected and secure. Item(s) should not move around in package to prevent damaging the item during shipping.

Place a copy of your invoice in the package. If you do not have your invoice, call the Global Awakening Online Bookstore at 1 (866) 292-5364 or (717) 796-9866 ext 110. We will be glad to help you receive on or handle answer any questions.

Returns may be sent to our office at the address above via the U.S. Postal Service, using Media Mail if qualified or by UPS or FedEx. We recommend insuring your return.

Please allow 1-3 weeks for the return to be received and processed. An email confirmation will be sent once we receive your return or exchange.

If you have any questions about your return, please e-mail our us at bookstore@globalawakening.com or call us toll free at 1 (866) 292-5364. International callers, please call (717) 796-9866.