Our Return Policy

Our Return Policy

Please contact us before returning any product.

Any defective, incorrect, or damaged item may be returned within 30 days of receipt. We will gladly ship a replacement or reimburse you for your return item.

Any item you are not satisfied with (not as expected, wrong size, etc.), if returned within 30 days of receipt and received in sellable condition, will be issued an exchange or refund of merchandise cost only.

CDs, DVDs, or other media may only be returned for refunds if unopened or defective. USBs and Download Cards are non refundable.

Any return that does not comply with the above policy will be subject to a significant restocking fee of 25%.

Please call the Global Awakening Online Store at 1 (866) 292-5364 or (717) 796-9866 ext 110 for return approval. If you have an invoice, please place a copy in the package upon return. (Shipping charges may occur.)

Ship your return to:

Global Awakening Online Store
Attention: Returns Department
1451 Clark Street
Mechanicsburg, PA 17055

(Please ship via the U.S. Postal Service, UPS or FedEx.)

When returning items:

Please place defective or returning item(s) in a padded envelope, box, or other mailer making sure the items inside are properly protected and secure. Item(s) should not move around in package to prevent damaging the item during shipping.

Returns may be sent to our office at the address above via the U.S. Postal Service, using Media Mail if qualified or by UPS or FedEx. We recommend insuring your return.

Please allow 1-3 weeks for the return to be received and processed. An email confirmation will be sent once we receive your return or exchange.

If you have any questions about your return, please e-mail our us at bookstore@globalawakening.com or call us toll free at 1 (866) 292-5364. International callers, please call (717) 796-9866.